Account
Account Deletion & Support
Spontificant is operated by High Wire Development LLC ("High Wire," "we," "us," or "our"). This page explains how to get support, request help with your account, and delete your Spontificant account.
1. Support
For support, contact us at:
High Wire Development LLC
Email: admin@spontificant.com
When contacting support, please include the email address associated with your Spontificant account if you have one, your device type, your app version if available, and a short description of the issue.
2. Deleting Your Account in the App
If you have a Spontificant account, you can delete it from within the app:
- Open Spontificant.
- Go to Settings.
- Open Account or Delete Account.
- Follow the prompts to confirm account deletion.
Account deletion is permanent. Once completed, we cannot restore your account or synced reminder data.
3. What Is Deleted
When you delete your Spontificant account, we delete server-side account data associated with your account, including:
- Your account record.
- Sign-in identity links.
- Active sessions.
- Subscription entitlement snapshots stored by Spontificant.
- Synced reminders.
- Synced reminder messages.
- Synced user settings.
- Sync state and sync deduplication records associated with your account.
If you use Spontificant without premium sync, your reminder content is stored locally on your device by default and may need to be deleted from the app or device.
4. What May Be Retained Temporarily
We may retain limited non-personal security audit records for up to 90 days after account deletion. These records are used to protect the Service, investigate abuse, and maintain security. They do not include reminder titles or reminder message text.
We may also retain information where required by law or where necessary to resolve disputes, enforce agreements, prevent fraud, or protect users and the Service.
5. Subscriptions Are Not Canceled by Account Deletion
To avoid future charges, you must cancel your subscription through the applicable app store:
- On iOS: manage subscriptions through your Apple ID subscription settings.
- On Android: manage subscriptions through Google Play subscription settings.
After account deletion, you may lose access to premium features associated with that account even if a store subscription remains active.
6. Local Device Data
Deleting your account removes server-side account data. Some data may remain locally on your device until you delete reminders in the app, clear app data, or uninstall Spontificant.
If you uninstall Spontificant, local app data is typically removed by your operating system, subject to your device settings and backup configuration.
7. Requesting Help With Account Deletion
If you cannot access the app or need help deleting your account, contact us at admin@spontificant.com.
Please include the email address associated with your Spontificant account and any other information needed to verify that you control the account. We may request additional verification before deleting an account.
8. Privacy Questions
For privacy questions or requests, contact us at admin@spontificant.com. You can also review our Privacy Policy for more information about how we collect, use, retain, and delete information.